Dreams - Gloucester

Great service very professional

Shaun who helped us was very friendly and knowledgable about beds and mattresses. He made us feel special while we were looking for our bed and mattress and for mattresses for the children. While we were arranging the order we were offered drinks as were the children which they LOVED!! Have been recommending Dreams in Gloucester ever since!

Shaun was friendly and made sure we found what we needed. He also gave us time alone to think and browse the products before making a decision. Process of order was quick and easy and Shaun was able to advise us on some other products.

We were left to wander around looking at the items in stock, and when a friendly face asked us if we would like some help we were happy to accept. We were not put under any pressure whatsoever. So appreciated the gentle and friendly manner of the member of staff named Shaun.

We were looked after by Jordan, he was very helpful, explained everything we needed to know and answered any questions we asked him, the quality of service and products are second to none and have already told friends how great the service and whole experience was.

This was the 1st shop we entered since Lockdown, we felt totally at ease as soon as we entered the store, we were met by a gentleman who got an assistant Jordan who was with us for the whole of our shop, but obviously leaving us from time to time to chat about what we wanted to purchase. The store was very clean, with enough room to move around to social distance.

Store manager Shaun was excellent making it easy for us to narrow down the choice.

Very knowledgeable employee, were not kept waiting even when aiding other customers. Process was logical and payment process was quick. Also the Hot Chocolate was very nice. Thanks

The overall experience from being greeted, listened to, the patience and helpfulness of the staff

All staff at this shop were extremely helpful and friendly and made you feel welcome and you didn’t feel pushed into buying anything