Dreams - Gloucester

We were dealt with very well from the moment we walked into the store, our needs and expectations were met. the sales staff were excellent, they couldn’t be more helpful, very knowledgable.

Friendly, knowledgeable staff. Plenty of choice. Clear prices.

From the moment we stepped through the door, we were treated very well by the staff and Covid procedures explained and followed. The sleepmatch is very well set up and a great test product. We were first seen by new starter Stephen who did very well and was very freindly & professional. Then handed over to store manager Shaun who went through test results and showed us suitable matresses, explaining very well each type & product set up. Gave us time to go through products and make decission on what we wanted. Price was higher than budget, so option was given to us about intrest free purchase. Sat down and went through purchase at desk with Stephen guided by Shaun as training, this was done very well. Went through all information on back of wall (ie. guarantee) and explained all areas well. The whole set up in the store & service provided by staff was excellent, & nowadays is really nice to get freindly, professional service with a good product knowledge, as does not happen often anymore. Would definitely recommend this store to family & freinds.

We got the assistace from Mr saun and he was very proffessional and helpful.

Staff very helpful and understood my requirements

Well from start to finish ,Shaun was really help and stephen was a new starter but was quick to learn ,very polite, and had excellent experience in the products we were looking for. Was a great pleasure shopping with dreams Gloucester big thanks for all the help and guidance.

I was highly satisfied with all the people who worked there, as they were able to answer all my questions for me. I was also made to feel very welcome in the store, & felt safe due to covid 19. Stephen was brilliant

The lady in the store was brilliant at helping me find the right mattress for me. I have been reluctant to go shopping for a mattress thinking about how much effort it’s going to be as I wanted to make a good investment to a good mattress that will last me longer than previous one.

The lady who served us was more than helpful and asked lots of questions to tailor the service to us. Thank you.

Great customer service, Alan was very helpful and explained everything in great detail helping us to understand what mattress was best for us.