Dreams - Dundee

Sale person very knowledgeable about products and directed us to what we were looking for. Very friendly and approachable and we have now purchased a bed from you.

No problems, we were able to browse the store without the staff coming up to us all the time. We found the items we wanted and the salesman organised this for us.

I was highly satisfied with my order, I was greeted at the door and offered a drink straight away which I don’t see at most shops, I was then reccomended a few different mattresses by using the sleepmatch machine, your colleague gave me a pillow and showed the beds to try. He managed to assist in narrowing it down to 2 beds I like and he gave me time to try them both properly before coming back to assist me on my decision and order

On entering the store felt daunted by the array of beds on display. Approached by Sandie who asked what our requirements where, put us on The Sleep analysis bed to determine which type of bed was best for our body then showed us suitable beds. She answered all our questions and with her knowledge of bed and mattress designs, structure, durability, guarantees etc we opted for the Tempur range. Without her knowledge we would have wandered around the store not knowing which was best for us and probably moved onto another store.

The assistant Tommy was very helpful and we enjoyed trying out the different beds

The chap who helped us was knowledgable and spent a lot of time explaining the different mattresses that would suit us after we were assessed on the Sleepmatch computer. The shop was busy but he still had time to get us coffee and was very polite and helpful.I hope the mattress lives up to my expectation. I got your last mattress from Dreams. After I purchased the new mattress I was surprised to discover that my existing mattress was only 4 years old. I hope the new one lasts much longer !!

We had actually already decided what we wanted on line, but wanted to check out the items in store. Everything was very straightforward.

The salesman was very pleasant but let us make up our mind without being too pushy

Immediately met in store by GAVIN, a very personable, clean cut young man who offered coffee to my wife and I. He obviously identified us as serious customers and while we had a mattress in mind, he suggested we use the ‘sleep match’ facility to identify a suitable type of mattress. This was complemented with down pillows which we use at home. We then chose the bed we wanted. This was followed by us selecting a headboard from the selection offered. At no time was there any pressure sales which we like. A very good and seamless sale.

On visiting the store we felt daunted by the number of beds on display, where do you begin? An assistant appeared questioned us about our specific needs before placing us on the sleep analysing bed. The results gave us an immediate idea of what type if bed suited our frame. When we narrowed down our choices she answered all our questions before we choose the Tempur range. She then talked us through the advantages of each model which help us make our final decision. It’s 10 years since we bought a bed and with the advances in technology we would have been indecisive in our choice if we did not have the assistance of Sandie.