Dreams - Dundee

We had been looking for a wooden frame for a bed for a while and we had been to other retailers before coming to dreams, to see what our options were. When walking into other retailers we were pounced on straight away which made us feel very uncomfortable. Stewart on the other hand asked if we needed any help, we said we were just looking and he said if we needed anything to let him know and he left us to it. We noticed that there were not many wooden frames on show so Stewart took the time to go online and see what else he could offer and that is where we saw the perfect frame. There was no pressure from Stewart to purchase anything additional or that we really did not want, he was extremly friendly and helpful and we managed to get exactly what we wanted thanks to his help!!

Everyone was kind and followed through with COVID procedures.

I had called before visit spoke to Stewart told me about good deals I was served by Stewart when I went to store very pleasant very helpful etc

Sales person very friendly and professional and took good care to give me time and space

I visited the Dundee store and the sales assistant Scott offered his assistance as soon as we entered the store. I recently just got my first flat and this is a first for me buying everything for a home. He was very helpful and practiced good covid hygiene. He showed me multiple beds and was able to give a full description of each and how they would aid my sleep. Along with a mattress he sold me 2 tempur pillows, mattress protector and a duvet! I was only in for a look to see what kind of mattress I was after. I was so happy with my purchase and the experience was 10/10.

The staff were very helpful and friendly

We placed an order for the Flordia bedroom furniture and Russel the assistant was very helpful

The member of staff was very knowledgeable. He was very friendly and helpful.

Staff were very friendly and polite and helped with our choices throughout our time in the store

Stewart was extremely helpful, knowledgable and patient. He took time to understand what we were looking for and arranged a small discount when the mattress we chose was more than twice the price of the one we had come in to view. Another member of staff good naturedly cleaned up after us as we moved from bed to bed then back to the one we eventually chose. When I expressed disappointment at the delivery time of our purchase Stewart said he'd try to get us an earlier date (but couldn't promise) and we received a phone call today with a much earlier delivery date. At no time did we feel rushed or pressured.