Dreams - Dundee

As soon as we walked into the store we were greeted by Stewart,I think this is the second time we have been served by him.A very friendly guy who was in no hurry for a sale but walked with us all through the store an d even made us tea. Couldn’t have been happier.

Walked in just to browse mattresses but didn’t know where to start. Kieran was amazing and explained how the selection process worked, explained the differences between the types of mattresses and pillows and helped us make an informed decision. There was no pressure to buy and the whole process was relaxed and easy. We were in the store for about 1 1/2 hours testing mattresses and were very happy with the product we finally selected. We were so impressed with the service that we also decided to buy a new bed!

We found Nick very helpful explaining how the different mattress where designed for our needs ,giving us a change to try different ones also use your dream mattress scanner. To ensure we purchased the correct type. We had a enjoyable experience, and are so glad we decided to go to your store.

Product availability and assistance from staff.

The staff at Dreams Dundee are always polite and very knowledgeable about their products. Today we were served by Russell; he offered good advice about the beds we were interested in, he understood our budget and he recommended some mattress options that would go best with our bed and our budget. He also made us aware of an offer of 3 for 2, so in the end we purchased from the Lucia range a king size bed, 2 bedside cabinets and the large storage box, plus the Annison mattress, a mattress protector and a Flaxby duvet. We are very happy with our purchases and looking forward to delivery on 25th June.

Felt really at ease and that all needs were met. Appreciated being remembered by Russell and the help he provided, and explained really well. Enjoyed walking round with our pillows to try on every mattress. Coffee was also really good!

Nick was very helpful and provided excellent service. He found us a perfect mattress and was very informative

Store layout easy to follow. Store manager friendly and informative but not pushy (when we first arrived; asked if we wanted to be shown anything specific or just browse; we opted for the latter)

Staff where lovely and so helpful and very friendly, and I’m very happy with the service and I saved some money on the product which I purchased so overall I’m a a happy customer.

On entering the store we didn’t have a clue where to start. Stewart came over and helped us with everything. I was going to have 4 drawers in the base until Stewart asked if I had bedside tables. He then pointed out the difficulty of having to open the drawer. I then settled for a 2x2. Absolutely perfect. I cannot fault him at all, he was very knowledgeable.