Dreams - Dundee

On entering the store we were met by Russell who enquirer if we needed any help. Russell suggested I take a pillow of my choice and try out the beds. Russell left me to try the beds being under no pressure and asked me to call him back if I needed any assistance. Russell advised me on different mattresses and I was very satisfied with the one I had chosen.

Was going to order on-line but needed both a bedframe and mattress and wanted to check that both would be delivered at the same time. Couldn't find an answer on your Web site so rang in. Person I spoke to (Iain at Dundee store) was really helpful and though this wasn't possible as different suppliers and lead times, he told me he would be able to postpone delivery of mattress which had shortest lead time - I just needed to ring him when bedframe delivery date was advised. I went ahead and ordered by phone. Iain followed up with an email confirming order and a 2nd to remind me of lead times. Subsequently, Iain rang me the next day to advise that there was now a new procedure whereby the mattress would be held and the bedframe would be delivered to your site and then both items would be delivered to me together. Very happy with this.

Served by Stewart at the Dundee store. Excellent customer service, very informative and helpful. Made the process as easy as possible. Would return simply due to his service.

Assistant was very helpful. Talked through all the options and was very keen that I should get the product that was most suitable for my needs.

The assistant was very helpful and knowledgeable about the products in-store. He listened to our needs and gave us valuable information about what was on offer for our particular requirements. When we informed him that we wished to take some time before committing to this purchase we did not feel pressured into a quick sale which we very much appreciated. While Stewart made us aware he would like to help us purchase what we were looking for at no time was he pushy . This made us feel more at ease and more likely to finalize a purchase from him. We contacted Stewart on arrival home, after re measuring our bed, and he was extremely helpful and took our order over the phone going through all the details regarding our purchase and delivery etc. All in all a very pleasurable experience and we would be more than happy to recommend your Store and services to anyone, we will certainly be back in the future.

Found the experience highly satisfing because the shop assistants came over when we entered the store explained the colour coding of the mattress, how the shop was laid out, but didn.t breath down your neck. left us to browse but came back to ensure that we didn;t have any questions 2 or 3 times throughout. Were very pleasant & friendly answered any of our questions. Took their time & explained everything as they were going through placing the order on line.

Staff very knowledgeable and friendly with out being pushy,this made me more likely to but from them.All in all a very good experience, would certainly return in the future.

Staff very friendly and helpful as lady I brought into store for a bed was 90 years old. Also all staff had a sense of humour (thank goodness as they were having to deal with me!). This is sadly lacking these days in other stores!

Staff were very friendly and spent time with us choosing the correct bed for our needs. Very happy and can't wait for it to arrive 😁

Excellent service over the phone, provided an option for quickly getting new mattresses that we had not considered. Friendly store staff were able to direct us to what we needed, explained the options, worked through the paperwork and then loaded it into the car. 2 students arriving the following day and no mattresses - in short you saved our bacon !