Dreams - Dundee

very impressed with level of service

After explaining my specific needs I was shown a number of suitable items and given time to tryy them out and discuss which would be best for me.

Welcome to the store was brief and friendly. No breathing down one's neck but a casual enquiry now and again was helpful. Final conclusion of the sale was efficient and courteous. A good overall experience as I very much appreciate a soft sell.

Very enjoyable visit. Salesman explained everything thoroughly. Nothing was too much trouble.

Sandie the dreams assistant was courteous and very helpful at all stages of purchasing or bed

The sales person was there when we needed him but gave myself and my husband ample time to discuss our options. He was good at judging when he was need and gave very good advice plus he excellent knowledge of the products.

Helpful information given. Allowed time to think about decisions. Questions answered when needed. Assistants happily moved mattresses to matching bed based to check comfort with own base.

The assistant who helped us in store was extremely friendly and we felt very at ease. He did not crowd us and left us to try as many beds as we wanted to. Popping back to check if we had any queries. Tea and coffee were offered and gratefully accepted. We spent a good hour making our decision and had the staff changing mattresses and pillows all over the store. They all helped happily which made our visit a pleasure. Tommy at the Dundee store was professional and very helpful offering all the information we wanted. We were not pressured and found shopping at this store an enjoyable time.

knowledgeable staff good products not to pushy or sales driven

Visited the store on two occasions while looking for a bed frame and mattress. On the first visit we were quickly greeted by a member of staff who took time to show us around various bed frames as we were still undecided. Once the bed frame was chosen, the member of staff allowed us to try various mattresses along with various pillows. He showed excellent knowledge of both the frames and mattresses and did not rush us while selecting. He arranged a quote for us, allowing us time to go away a think about it, which he completely understood. On our second visit we were again quickly greeted by a member of staff. She took the quote we had been given previously and was extremely helpful talking us through the process and arranging the finance option. Excellent service from both members of staff on our two visits.