Dreams - Dundee

On first arrival in store we observed hand sanitiser. Stewart approached us thanking us for sanitising our hands whilst maintaining a safe distance from us. He asked relevant questions regarding our sleeping patterns and showed us to the sleep match facility. After results came through Stewart showed us the products matching our profile. He mentioned we are free to walk around the store and to ask anyone for assistance if needed, no pressure on making any purchase from the start. Once we decided which mattress we wished to buy he was on hand and talked us through the process including extra protection plan including the mattress protector and which were best suited to our needs. Bottles of water were on display and were offered these should we require any hydration. We found his manner to be approachable, knowledgable and pleasant to talk to with a positive attitude.

the assistant, Russell was extremely knowledgeable and helped us throughout our visit. I have a disability and he was very helpful. much appreciated. He helped us form the moment we arrived right through the process of buying our lovely bed.

Friendly helpful and honest service from staff

Stewart was very friendly and obviously knew the product range well. He did not push one product but gave us the information that allowed us to make an informed decision.

Fab staff made to feel at ease

The customer services man was really good hand helpful

Stewart was very helpful & knowledgeable & not at all pushy. We went in not long before closing & he was happy to stay after to process the sale, without compromising on the details and ensuring we were fully informed.

scott from dreams in dundee store was amazing at making sure the product being sold was shown well to me, went through all extra products (pillows, mattress’ & mattress protecter) was so comfortable and happy with my service! thanks scott!

Scott at the Dundee store was a pleasure to deal with, was very knowledgeable with the products and patient with me. Was able to test a variety of mattresses that suited my ideal firmness and quickly found one that I preferred. I did not feel pressured at all to make a purchase and was offered complementary water during my visits.

Stewart who served me was very friendly and informative. He listened to my needs and taking into account my budget advised me of my options after taking the sleep test.