Dreams - Maidstone

From the he moment my husband and I stepped in our local Dreams store, we experienced a warm welcome and given all assistance needed in choosing a bed that suits our needs. The store was clean,well lit and all safety precautions in place. We expected no less from Dreams as this was not our first visit to this particular store. We will highly recommend your store to family and friends.

The salesperson Chris was fantastic, so much so we bought 2 beds instead of one. We would find it very difficult to find another company that really understands the needs of the customer. Well done Dreams. Chris knew his products and our needs were fully met.

We had seen the mattress on line at half price, (I previously went into Dreams the week before to be told that the mattress was only suitable for occasional use or for children, I was also told the offer finished on the Tuesday) having read the reviews it made no mention of being used for occasional use and the reviews were excellent. The sales assistant that we saw on the 2nd visit said it was a very popular mattress, we were given a pillow to go and lie on the mattress which we both said how comfy it was compared to another one we tried in store. What with the reviews and our own judgment we placed an order. We are looking forward to its arrival and hopefully happy nights sleep!

We were met by Toni and she explained the process of identifying our needs. My husband liked the original mattress which did the diagnosis was so comfortable he nearly went to sleep!

HELPFULL SALE CONSULTANT, KNEW HIS PRODUCTS. GAVE SOME USEFUL TIPS. WOULD DEAL WITH HIM AGAIN.

We were Helped by Neriman when we went into the shop, we were approached and we just wanted to have a look on our own first, then we approached Neramin and asked if she could help as we couldn't find the 2 Mattresses we saw on line, she found one in the shop for us but the other was only available o line, she let us try the firmness and comfort but Hubby was not too sure so she helped us choose another, this one is the one we bought, she was very helpful and advised us that the 2nd one more expensive, this was ok with us, the process of ordering and payment was so smooth, we have only to wait a week for delivery which we were really pleased about. Neriman is a credit to the store with her helpfulness and her knowledge of the products, she was very easy to talk to.

We had a great assistant who listened to what we wanted and dealt with our order efficiently and with excellent customer care

The Manager Ade and his beautiful colleague were on it and made us feel welcome in the store and prepared a bed build ahead of us arriving later that day in the new Tempur blue bed frame that we expressed an interest in and purchased. Fantastic customer service, shame Tempur launch a great new bed with no stock behind it, so 12 a week wait??

Clifton very knowledgeable in all questions l asked. Not at all pushy. Very happy just bit of wait before being delivered.

We found what we wanted with the assistance of a very helpful young man