Dreams - Maidstone

We found the service outstanding. Cliff in the Maidstone store was so knowledgeable and helpful. He helped us to find the right mattress and pillows for our needs. From start to finish our shopping experience was enjoyable, informative and effective. One pillow was not in stock, Cliff and Adrian searched to find one in another store, Ade very kindly collected the pillow from the store as he lived near by on his day off and called us very promptly to let us know it was in the Maidstone store. Fantastic customer service, definitely to be proud of. Huge thanks to Cliff for his time and knowledge as well as Adrian for going above and beyond in his customer service.

Cliff was very helpful

Assistant was very thorough and enabled us to try all the mattresses which may have been suitable

We had an appointment booked for 11am Saturday 4 September. When we arrived at the very clean and tidy Maidstone store our sleep expert Cliff was ready and waiting even greeting us as we entered. He explained what was happening and set us up on the sleep match bed ( I think it’s called sleep match ). His knowledge of sleep and the range of different beds was second to none. My wife suffers from MS and Cliff even knew about her condition. With his help we were able to pick the bed best suited to our needs. Ordering was easy, we were offered tea and coffee and meet other members of staff who were all very friendly.

Our order was completed quickly even though they were short staffed

Very knowledgeable stuff advised us and assisted us while we were choosing the right mattress without pushing us on spending money something we really hate but just focus on our needs.. Thank you Themi

Excellent advice and support from Themi in identifying the mattresses that best met my needs.

The employee approached very well ,directed us what to look for according to our requirements, answered all our questions that interested us. I am very pleased with my choice. Thank you

We were served by a very helpful and friendly lady called Neriman at the Dreams store along the London Road in Maidstone. She was extremely knowledgeable, understanding and had a lot of patience. She took the time to understand our needs and then took us through all the available options. It was nice not to be jumped on the minute we entered the store - there is nothing worse than a pushy salesperson. Neriman was nothing like this her customer service was brilliant.

Friendly and knowledgable staff that were not pushy.