Dreams - Maidstone

Excellent customer service assistant

All staff were very friendly and helpful had full knowledge of the products &explained everything clearly. We were offered refreshments whilst the paper work was being sorted & given a delivery date & time to suit us. Generally a very satisfactory experience.

Tried mattresses that were assessed as good for us, saved just randomly trying mattresses. Assistant knowledgeable, but not pushing us to a particular mattress.

Your representative Cliff was highly knowledgeable and gave us complete confidence in our new bed

Excellent customer service. I Never felt rushed. Very easy experience

The store colleague that served us made us feel very welcome from us entering store to leaving. She suggested we try to sleep machine to find out exactly what mattress would suit our needs. She was very friendly, knowledgeable & knew her products & was able to answer any questions we had in relation to bed/mattress. At no time was we made to feel that we had to buy!! Everything was at our pace which made it more of an enjoyable experience.

We expected the item to be delivered much earlier than 2 weeks

Store staff Themi, was very friendly and knowledgeable. Really helped with my needs and find the mattress I required

The store wasn't that busy and I spoke to a member of staff, she was so friendly, polite and very helpful! Showed me where the items I was interested in and then left me to test out some options. After spotting a display model on offer, she helped me through the purchase, another colleague was at the desk, they offered me a drink, we had a conversation and they gave me a great deal, wrapped the mattress for me and helped me to the car...I was so impressed with the service I got, I would definitely recommend that branch, polite, friendly and non pushy sales staff makes the experience so much better, I had a great night's sleep and will be going back at the end of this month to buy a sofa bed, thank you

After visiting other bed stores and being left confused and uneducated, we came into Dreams in Maidstone and was welcomed by a lovely young lady who took care of us from that moment. She delivered fantastic customer service and made our decision super easy! Thank you so much for your help!