Dreams - St Helens

Staff friendly and knowledgable and they took time to understand my needs. They explained everything in a way I could understand. The computer matched me with a mattress that I'd come into store to buy from a previous visit. Matching me to the one I'd planned to buy gave me more confidence with my purchase. Was offered drinks. Staff did best to get me cheapest price. Loved being given a pillow to test the beds with - loved them so bought 2. Staff shook my hand when I left. I'll never shop at Bensons Beds again!

The assistant was very helpful, and patient with me

The Dreams colleague, Ashley, was very patient and understanding and took time to help me with all my queries and gave me several choices of beds to look at. I did need help in choosing a new bed and his expertise was very much appreciated because without it I would have struggled.

The quality of the furniture was superb; the sales assistant was very knowledgable, helpful and friendly and went out of his way to explain the differences in mattresses and their benefits. Once I'd chosen what I wanted to buy, the ordering process was swift and the delivery process and time was explained thoroughly. It was a brilliant and highly enjoyable shopping experience.

Was approached by a smiling friendly staff member called Toni who realised we couldn’t find what we came to look for, we felt reassured when she came and took us to the lift as we had our daughter in her pram to the other beds available. She was so reassuring and knowledgable which helped us feel at ease. When we went to order our bed and mattress we were also offered a hot or cold drink which was exceptional customer service thank you!

the staff were very friendly and helpful and knowledgeable. the store was clean and spacious. got a cup of coffee each time i went. fast delivery time

Called the St Helens store prior to purchase for information regarding the mattress that we wanted to try. Spoke to Ashley who was very friendly and helpful. Called in today Ashley was waiting for us went out of his way to set up a trial for us and we made our purchase. Standard of customer service was excellent. Thank you Ashley .

Staff were friendly and helpful,no pushing of products that we were not looking for and gave us time to find what we were thinking of purchasing good shopping experience all round,not received our order as yet so cannot comment on quality.

My brother ( who the bed is for ) has learning difficulty and is severly handicapped. He was with me to choose his bed and the assistant ( Kevin ) was very understanding with my brothers needs.We were looked after very well.

The assistant, Andy, was friendly welcoming + informative. The store was clean and well organised and we didn't feel pressured in any way.