Dreams - St Helens

Ease, assistance provided by staff, selection and availability of products. In addition the value and quality of items

The staff member (Kevin) was very friendly, made us feel welcome, but he was NOT pushy like in some furniture stores etc...... He was quick to explain what the colour coding system for the type of mattress was, which kinda saved us some time browsing. A big plus was the pillows you had to try while lying down on the bed, I ended up purchasing a Tempur pillow which I would NOT of done other wise, I have tried it and it seems great and value for money at £70. We was even offered a hot beverage before and after we had decided to make a purchase, we declined but it was still a nice touch.

From the moment we stepped into the store Kevin took excellent care of us, listening to our needs and advising us of the most suitable products. He was very friendly and professional, ensuring we got the best deal we could.

Sales assistant was most helpful. Asked questions to understand our needs and had great product knowledge to make suggestions on which mattress might be what we are looking for. All staff were polite, friendly and went out of their way to welcome us into the store.

This was an amazing experience at the store in St Helens. Laura greeted us in the doorway as we walked in. She asked us if we needed any help and then stayed with us for the entire visit, only leaving us at the appropriate times when we needed to discuss things. Whilst Laura was taking us around, her colleague asked us if we wanted a hot drink. We have a seven year old Autistic boy and a five year old girl who were offered and then given a hot chocolate. They were asked by one of Laura's colleagues if they would like to sit and do some colouring. The staff were so welcoming that the children were happy to go with them, giving us the right amount of time with Laura for her to explain the different mattress properties and for us to make an informed choice. We both noticed that the staff actively helped each other, without being intrusive. The team works very much as "one". We have already recommended the store to others and that's even before we have received our bed. It was a pleasure to go there. Some stores can be very "faceless" or overpowering in their sales technique but the team in St Helens have the correct balance. We would certainly return when we next need another bed.

Very helpful.Very efficient and very friendly.

Friendly efficient service. Our salesman,Andrew was very knowledgeable

Very welcoming and helpful staff, no sales staff pressure put on you to buy, very pleased with the service and knowledge of the staff and our 8yr old was very happy with the hot chocolate they made for him

Excellent customer service. My daughter had also purchased a bed the day before I did and took my granddaughter with her. The staff were brilliant with her and looked after her as well . Would definitely recommend this St Helens store and staff.

Laura was very knowledgeable about the products and what we needed, extremely patient and helpful, a pleasure to deal with.