Dreams - St Helens

We entered the store knowing we were going to buy a bed but the service of Andy just made for a swift, efficient and enjoyable experience. We were able to explain what we wanted and he showed us the options to suit our needs. He also explained how the pricing structure worked. He was never pushy but kept a professional (and welcome) distance, jumping over to us as soon as we were ready to move discussions forward. The choice available to us was spot on. Andy made useful suggestions which did not feel at all like some over-eager salespeople can come across but instead opened our eyes to options (which we were happy to consider fully). We have always been more than happy with Dreams for our bedroom furniture purchases but the service received in the St Helens store was second to none. We left as happy customers and now can't wait for our new bed to arrive. Thanks Dreams, thanks Andy.

Excellent visit to the dreams store. staff approach and explained what the different mattress qualities involved and left us to browse at are leasure but was there when we had questions that he was very noligable about and made us feel very comfortable while we were in the store offering us tea or coffee while we looked round .

The salesperson's (Laura) product knowledge and non pressured approach to explaining the products - listening to our needs and what we wanted.

Andrew was very informative and very helpful. Employee of the Month material

The friendliness of the staff and knowledge of the products help us with our purchase

The staff were very friendly and very helpful with product advice.They showed me the best available products for the budget i had.

Had no problems , very helpful , and was offered a drink

Andy was extremely helpful, polite and knowledgeable. He listened to what we wanted asked us questions and then he showed us the options available that met our requirements.

Very friendly service given to me and my Dad by Laura from the St.Helen's branch. She understood our price range and imitations immediately and gave realistic options that worked around me and my allergic needs with my skin condition and did so in a happy manner. She could be a little more clam, came over too excited but we did not mind as it showed her enthusiasm but could come over too aggressive to others. I as extremely pleased with the offers and the way she went beyond showing me an in-between option of 2 mattress I liked but thought were too firm or too soft. Ended the purchase with a nice talk and wish us a good day and we did the same happy with our purchase and can not wait for the bed and mattress to be delivered.

As a customer for the first time to dreams , we definitely feel after choosing from yourselves or competitor stores, dreams was the correct choice for us, the quality of the product, the knowledge we received from multiple stores itself but when we decided to go look at your store in St. Helens, we felt it was the time to buy. We was approached by your assistant, Andy. He asked us would we need any help and the store was quiet so we did get full attention, which was fab until another customer came in and he did equal his time fairly to us both, which was very well handled and he helped us when needed instead of rushing us through our buying process. He answered every question I had, with no hesitation and I felt he really did cater for our needs. I never felt pushed into a sale but he sold items very beneficially and this was why we made the purchase. Over all Andy was fantastic help, made us feel very welcome and even helped us out with our postcode delivery issue of our new home. So we’re more than happy to leave this feedback.