Dreams - St Helens

The store representative Kevin (at Dream in St Helens) ... was friendly and dealt with our needs in a professional manner. Well done

Great service from Richard (St Helen's store) upon walking in to leaving helped me efficiently and happy. Got me sorted with just what I needed and a free coffee to complement the great service

Walked into the store to buy a specific type of bed but after 'techie' display and measurements we were guided to something that better suited our needs.

Two staff members in store were very helpful, polite and efficient, Ashley was very knowledgeable about the different frames and mattresses and did not seem phased that we took a while to decide what bed & mattress to buy. He was very helpful in helping us choose but not pushy so we felt we had the information and time to make our decision

Excellent customer service from staff, amazing product knowledge and social distance measures in place made me feel safe. Sales man who assisted me on shop floor and processed my order was very knowledgeable and more than helpful, wouldn’t hesitate to recommend this Dreams store to others. Also, I had to call when I got home as I mistakenly ordered wrong size mattress and it was resolved by the salesman’s colleague without any fuss at all, he too was extremely friendly and professional and he sorted the situation out in minutes and made me feel at ease. All staff I came into contact with at this store we’re excellent, if the products are half as good as the staff then I’m really happy to recommend Dreams!

We were welcomed into the store on arrival and offered a hot drink. We were asked if we need any assistance and what we were looking for. We had something in mind but the store colleague had a different product to offer that would suit our needs much better. We purchased the product we needed at a great price as there was a sale in store.

Kevin who assisted us was really welcoming and very polite. Helped me to choose the right mattress to suit my needs and was very knowledgeable about all the products. Came away feeling very happy.

Attentive staff member, who had excellent product knowledge and explained things. Staff member took a lot of time to look after me, and even got me a hot drink. He allowed me to try the beds which the computer had suggested were compatible with my requirements, and placed covers on the pillows, in order to be hygienic and covid safe. There was no sense of being 'rushed' at all, and ultimately I was given advice, in regard to proceeding with my purchase.

Andrew in the st helens store was really helpful and very polite easy to approach very satisfied

From entry to the store we felt welcomed and looked after by Andrew the sales assistant. He demonstrated excellent product knowledge and was just right with his sales technique (not too pushy). He took the time to go through everything in detail with us and the delivery time promised was excellent.