Dreams - Havant

Gemma was really friendly and helpful with making our purchase. She knew about the products and different options available for us. The store was really easy to look aroud and was very clean.

Sales assistant very helpful and Julie was extremely pleasant

Gemma was extremely helpful without being pushy. She gave me plenty of information and listened to my requests

One of the friendliest stores and assistants I have ever had the pleasure of dealing with. What a lovely store (apart from the heat). Really made welcome. A pleasure -I certainly will recommend to friends and family. The assistant who cared for my needs (Julie) was a a gem and a credit to Dreams.

The lady was very helpful showed us what all the beds are.

staff were very helpful, friendly and knowledgeable. As I have mentioned the store was ridiculously hot, over 32 degrees. We saw people enter the store and leave immediately due to the heat, we only stayed because we were desperate for a new bed. Staff did offer us a glass of water and when we ordered they directed a small fan they had at our seating position. The staff looked drained of energy, to work in those conditions was almost torture. People were definitely put off staying in the store due to the heat.

Needed bedroom furniture but we were unsure of what mattress we wanted. Gemma gave us a pillow talked about the different options and how the colour coding worked and we off to make us a tea while we tried out the beds. She was very friendly, helpful and knowledgeable about the products. At no time were we rushed or hassled to make a decision. We found the perfect bedroom furniture but needed to measure the bedroom for fit. Gemma printed of the details so we could phone the order through. We came back into the store and spoke to Julie as it was Gemma's day off. Julie went out of her way to make sure our visit and order were processed and we were happy with everythng.

The lady who dealt with our transaction, Gemma, was very welcoming, extremely knowledgeable and in no way "pushy". She made the shopping experience a pleasure. What a shame that lack of air conditioning or even ceiling fans made the visit physically uncomfortable. That apart we now optimistically await delivery of the ordered items.

I found the whole experience at of Dreams, a dream. From the moment we walked into their Havant showroom, we were not hassled and left to wander around looking at the many fabulous products on display. At the perfect time, the assistant sales lady approached us and politely asked how she could help. From the moment we spoke to her, to the moment we left, having bought our bed and mattress, she was there to help and answer any questions. She also kindly offered us tea, coffee or water and allowed us plenty of breathing space to walk around, test out the beds and make choices. She also asked what type of pillow I slept on and gave me the equivalent to use, to try on any beds I liked. Her name was Gemma and she made the whole experience, pleasant, friendly and professional. As a house designer myself, this is just the sort of employee I would want working for me. You are lucky to have her. The whole experience at Dreams was shopping as it should be. A pleasure. Thank you Gemma. You're a star ! Happy to recommend Dreams if you are looking for a bed. I would most definitely go back.

My main reason was that of the non pushy salesman who gave me the information I needed and then left me alone to make a decision without any pressure.