Dreams - Havant

The member of staff who I spoke to was very friendly and helpful. The store was clean and tidy and easily found the bed I was looking for.

The assistant was very informative regarding what mattress could help my back problem. Gave us clean pillows to lay on the bed & gave us chance to try out several different mattresses, answering all our questions. We also felt under no pressure to buy, but felt with the information given about the mattress & the comfort we wanted to purchase

The staff were knowlogeble about the product & sympathetic to our requirements, we were not rushed or hassled in making our decisions very pleased with our purchase.

I only went in to buy pillows, but the staff treated me exactly the same way as if I was buying an expensive bed, rather than dimissing me quickly as I was making such a small purchase. I haven't been into dreams previously and really liked the way you seem to understand what an important place a bed is to you customers.

I initially received a helpful introduction to what I was looking for, then I was left and given ample time to explore the stores products without too much interference.

Very friendly, helpful and knowledgable

Quality of goods were excellent. Store was clean. Staff were friendly but not pushy and offered advise when needed

Pleasant assistant and knowledgeable about stock and items generally.

I visited the store twice over two days - the first time to just get a feel for what was available and secondly to make up my mind and place the order. I dealt with Gemma on both occasions. She was informed, professional and friendly - allowing me time to show interest before approaching me. She demonstrated pulling out of drawers, ease of moving the bed, etc and told me about various mattress properties. After I had made my decision she efficiently completed the Order confirmation. She offered tea or coffee on both visits and when I had a coughing attack (I've got a cold at the moment) quickly got me a glass of water. At no time did I feel rushed into making a choice - and she was happy to go over colours etc. more than once to clarify my questions. Overall, and as a trainer who has conducted "customer care" sessions in my own past career (in HR) I would rate Gemma as a first-class and very professional Salesperson with excellent product knowledge. Delivery has been fixed for 5th May (the most convenient date for me) Thank you - Jan Barrett

Good customer service and very helpful finding a bed with a quick delivery time