Dreams - Havant

I was greeting on arriving at the store and explained exactly what I wanted. Hannah looked online to see what was available and showed me the options and then took me to the beds. She explained the different options and was very helpful. Placing the order was very easy and delivery quickly confirmed.

Gemma at the store was really helpful, gave us loads of advice and lots of time to try out loads of mattresses for ourselves. She really listened to our needs and helped us to narrow down our search to be able to choose a mattress that was best for us. She was super friendly and even made us a cup of coffee - fabulous!

Richard was very helpful and not pushy

Richard showed us how the bed base opened and offered us a whole range of colours. He spoke to us about head boards and whether we would need help putting it together,and disposal of our current one.

Having never been shopping to purchase a bed in store as only ever done this online, we were very pleased that we chose Dreams. We didnt know what style of mattress we were looking for so was very surprised by the number of different mattresses we could choose from. As soon as we entered we were greated by Richard who was very pleasant and very knowledgeable who was then able to help us find the perfect mattress. We were guided through the different brands and styles that showed up from doing the mattress test. From being offered refreshments to the very friendly environment, we were very pleased with our visit to Dreams! Thank you Richard :)

We knew what we wanted, but Julie still explained things that we asked about. Julie was also very friendly and went through the order thoroughly with us and explained all about the finance in an easy to understand way. Very good at her job. We came out of the store very happy, whereas sometimes in similar situations and other stores, you come out feeling worn out or confused.

We were acknowledged straight away even though Julie was busy with another customer. Recognized I was disabled and was eager to help. The actual transaction was dealt with quickly.

The store assistant Julie was very knowledgeable very friendly and made us feel at home, and her knowledge was second to none and also Richard made us a very acceptable cup of coffee which made us feel comfortable.

Everything went smoothly from choosing to ordering, with some help from the Assistant.

From start to finish it was a good experience ,sales person was very patient and very knowledgeable