Dreams - Havant

After a very bad experience at another local Dreams store, we were very reluctant to go to a different store. A friend of mine suggested we try another store and we are so glad we did. The service we received was fantastic. The sales assistant couldn’t do enough to help us. He was very knowledgeable and was happy to spend as much time as we needed. The whole experience was a very good one. We will not hesitate to return to the store in the future or to recommend the store to everyone we know. Thank you

I was the only customer in the shop so the store assistant was able to give me his full attention. I found him to be very helpful and knowledgeable.

The store was very clean with very friendly staff. My partner and I spoke to Gemma who answered all our questions while showing us a variety of beds. She was never pushy and made buying a bed/mattress easy and simple.

The sale assistant was very helpful in explaining options. We choose a gel memory foam bed and were pleased at the price.

Assistance from store staff members was amazing. Product choice was great

Richard was very attentive and provide excellent information on the products. There was no high pressure sales approach, just good and honest support in making our decisions.

I didn't feel hassled but was given useful information and then a spare pillow and left to try out any of the mattresses in the range recommended following discussion with Gemma, the sales person.

Welcomed on entrance and also offered a tea. Very friendly and all colleagues knew what they were talking about. Set up was also easy to find your way around.

Richard explained the colour system in the shop and pointed out where we would find more detailed information about the mattresses on display. He was clear, patient and was able to give us his undivided attention. He gave us the space to then explore the beds on our own, try them out and was available when we had further questions to ask. Once we were ready to place an order, he asked his colleague to take over helping other customers as he was aware he did not want to leave them on their own. The ordering was straightforward, and we decided to take out the bed cover insurance. He put no pressure on us to buy this, but explained it in detail. He gave us an excellent customer experience whilst shopping in Dreams. Thank you Richard.

Knew what I wanted. No hard sell . Polite and professional sales assistant.