Dreams - Havant

Very helpful staff offering good advice. Very content with our new purchase, helped by the staff.

We entered the shop in Havant was great Ed buy to member of staff which were happy and smiling with a calm positive approach we was then asked if we needed any help we said yes explained what we think we needed and was told the information also explained to about how the beds was colour coded and explained how each bed was different and how each feature would benifit us was offered a cuppa tea then left to try out the beds. Once we had found what we was looking for we was then Sat down and spoken to about the different payment options and insurances we could get and what we would be offered as a gift with it and spoke about delivery. So we took out a 8year cover and got a free bed protected worth£40.00 then came the Upselling which was pushy was just showed what else was on offer that we could purchase if we wanted to which we did we got new bedding new pillows and new quilt I could be more happy I left the store with great deals feeling confident in my choices and felt so welcomed it was a really great experiance for our first ever time in dreams.

It was a pleasure to shop in Havant Store. The staff were very friendly and not pushy. Would shop there again.

I was approached by an assistant called Gemma, who was an amazing help when looking for a bed-fram and mattress. She was absolutely brilliant in her knowledge of all things beds and her customer service and customer relations. She is a credit to your business. In fact all 3 members of staff that I spoke to were professional, courteous and attentive. Well done.

Staff knowledge of item friendly approach without being over pushy was nice to have all the time to make up our mind of product we wanted. we had the same lady with sold us the bed so well happy with service.

Excellent customer service. Staff were very friendly and courteous.

We were looking for a specific mattress (Hypnos) which we could not find on display. the Sales Assistant (Andrew) took us to the bedroom display, unmade the bed, and invited us to try the mattress and left us to do that - without putting any pressure on us to make a decision or buy. We took our time, and also selected a single mattress, and a pillow. Andrew provided product detail about these, which confirmed our decision to buy. The ordering process was thorough, and the delivery date agreed to suit our needs. All documents were explained, and we were not made to feel rushed throughout the process.

THE ASSISTANT JULIE WAS EXTREMELY HELPFUL AND SPENT SOME WITH US EXPLAINING OUR OPTIONS

I called first and Gemma was very friendly and encouraging for me to visit the store. We called in and saw Gemma and then came back again to purchase the bed. Gemma was very knowledgeable and we felt confident we chose the correct bed

Very helpful advisor Ashley dealt with our order very efficiently