Dreams - York

Great customer service in store and over the phone.

I visited the store alone on 7 May and then revisited with my husband on 16 June and then on 29 June when we finally made the decision to purchase a mattress and a bed. During all visits, the staff were welcoming, friendly, professional, and extremely knowledgeable about the products and interested to understand our needs which differed.

Nikki's product knowledge was excellent, she was friendly, and not at all pushy. What REALLY impressed us was that she called us at 7.50 that night to say that we actually qualified for a 20% discount on the mattress we'd chosen, and that we'd receive a refund o f over £300. THAT .... is superb customer service. (We would probably never have known) So in summary, great sales AND customer service skills. 10/10

The sales assistant was knowledgeable, polite and friendly. He struck a good balance between attentiveness and leaving us to select our product.

The staff were very helpful without being over selling the product. They took care to ensure we understood each step in the process of finding a suitable bed, at all times recognising the issues and challenges that COVID has presented to both them and the buyer. Great friendly team within the facility and were very happy to serve us.

Great assistance and knowledge from staff

The young lady, Rachel who delt with me was absolutely charming not pushy understood my needs perfectly, very professional, a credit to your company.

Easy to select the right product and quick to purchase.

We were recommended by a couple of of friends who had been to one of your stores ! We weren’t disappointed at all . We were met by Matt at the Clifton Moor store . His knowledge and professionalism was second to non . We didn’t at all feel uncomfortable or pressured into buying a mattress . Matt helped and guided us every step of the way and we ended up buying a bed surround with the built in TV 😃. We walked out 2 very happy customers. Thank you very much Matt your assistance was very much appreciated.

Chris was highly knowledgeable and helpful finding the correct mattress for our needs to go with the bed base we liked.