Dreams - York

We made an appointment online to try out beds. We were met at the door, on time, my husband was taken to the 'magic mattress' to try out to see which would be best suited for him. We were shown 4 suitable mattresses, which he tried out. He found the one that was best for him, he was then explained about a suitable pillow, which we bought. Matt our salesman, then took payment and ordered delivery for us.

Yet again, the staff were incredibly helpful, well informed and made me feel totally at ease. Such a great shopping experience. This is the fourth bed I’ve bought from Dreams and it’s totally down to how excellent the staff are and the quality of the products. I’ll certainly be back again!

Friendly, polite and knowledgeable assistant who listened to my needs.

Friendly staff, knowledgeable, listened to requests, gave me time to make my decision, did not feel pressure .

We were very impressed with the service we were provided with. Nicola was very accommodating and was able to find us suitable beds, giving us lots of options to try. We felt relaxed in store and we’re made to feel welcome.

The colleagues we dealt with over 2 weekends at the dream store york, clifton moor, Rachel and Matt were extremely friendly and helpful.

Very helpful staff. Explained what we needed to look for and showed us around multiple beds. Fast payment and great customer service from everyone we spoke to.

I enjoyed the 'sleep match' technology, knowing I was purchasing something best suited to me.

Nileki was polite, knowledgeable and professional. She immediately understood what I was looking for, suggested I tried out the mattress and didn't complicate the sale by trying to sell up. She was very patient when I forgot my pin number, which I appreciated. I left the store feeling confident I had bought a mattress that would suit me. Thankyou.

The care and attention received from the staff member at your York store, a young man called Chris We felt he had a genuine interest in our needs and was patient as we tried the mattresses recommended by Sleepmatch. There was no pressure. We did not feel rushed and he brought us a coffee and gave us plenty of time to reach our decision. Choosing the right mattress is an important decision and we are delighted with our choice which was made easier by Chris who is a real credit to your company.