Dreams - Tunbridge Wells

We were approached straightaway and offered assistance. We were taken to a machine which guided our recommendations, and from these, we chose a mattress that we may not otherwise have chosen. We were offered drinks on a number of occasions, and the whole process was satisfyingly quick. We had two young children with us, and the staff were accommodating, and very kind. It was a lovely experience.

Dan at Tunbridge Wells was great! After telling him I needed a new mattress and had never bought for myself before, I told him I'd had previous back surgery - he was great, knew exactly what to do and how to help me! Delivery guys were fantastic also - wore shoe discs to protect carpet, gave me advice on mattress and even came earlier in my time slot as said I'd need to pick daughter up from pre-school, I said I could get someone else to pick her up but they insisted they would come to me before their next jobs - fantastic!

Excellent customer service, staff acknowledge you when you arrived in store. Did not pester you while you were looking at products and were on hand when you wished to buy product

Staff was very friendly and talked to the children. She had a wide product knowledge and didn't rush us. She also wasn't at all pushy which meant we didn't feel any pressure. We also liked the machine which advises which type of bed you should have.

We were approached as soon as we walked in the store to see if we needed assistance. I wanted a new mattress and was offered the sleep match machine which I done, the lady went though the process and also took me to each mattress after the sleep match. Explained about each mattress in detail. She was helpful offered us tea and coffee.

This is the second time I have purchased at Dreams and know that I can be given the correct information from people who are polite and know their craft with plenty of product knowledge. I especially like the good choice to fit peoples budgets. I even had a nice cup of coffee made for me by the salesman Glenn who was extremely helpful and polite. I would recommend Dreams to other friends and relatives.

THOUGHT THE BED ANALYSIS WAS VERY GOOD & THE MEMBER OF STAFF (LAUREN) WAS VERY HELPFUL & FRIRNDLY SO TOO WERE THE DELIVERY DRIVERS JAMES & GERARD

wanted some cheap but quality pillow, found them quickly

All the staff were extremely friendly, knowledgeable and amenable and answered our questions patiently and thoroughly. They gave us time to think and to discuss our purchase privately without trying to persuade us and rush us into a decision. We particularly liked the Dreams computer mattress that analysed the way we laid and this gave us a good indication of the type of mattress to look for otherwise it can be confusing and daunting with the number of mattresses available. The staff set up the computer system and we found it a very worthwhile experience. We found the whole experience of finding a suitable mattress easy with the assistance of the wonderful staff at Dreams.

The staff were attentive to our needs. They showed us various types and styles. We were offered use of the test bed. They were polite and discussed our needs with us.