Dreams - Tunbridge Wells

The person helping me didn’t over sell things I didn’t need. Just listened you what I wanted and helped me get them. Made a suggestion of a similar but cheaper mattress. Also I was given time to look around with out being bothered by people trying to sell. Good customer service

Dan at the Tunbridge Wells store was amazing. He didn’t try to sell us anything, just helped us select the right mattress for our needs. He was so friendly, gave us advice based on his experience. Very happy!

The young lady Madie was very informative, not at all pushy, she explained just what we wanted and pointed us in the right direction. That meant we could talk and take our time browsing and being able to make the right decision, which was were Maisie pointed us in the first place

Staff member Daniel took the trouble to email me, when the mattress was back in stock, so I could collect it before Xmas.

Coming to Dreams made our choosing a mattress much easier. Natalie in your Tunbridge Wells branch, was very friendly and helpful. She talked us through the system you use to analyse what mattress would suit us best. She showed us the range of mattresses that it recommended and how these mattresses would help with the health issues my husband and I have struggle with at night. Having a helpful and knowledgable assistant definitely helped with our Dreams experience. Ordering the item was quick and easy to go and we were happy with the delivery time given.

Dan helped us and although nobody offered help when we walked in, as soon as he knew we needs assistance his customer service was first rate. He gave us a all discount for not being helped when we arrived - I thought that was a really tangible way to show good customer service.

The ease of looking round store . the helpfulness of Glenn in helping us choose a mattress and a bed . Also being able tos3lect a date convenient to me.

The item I wanted was in stock, easily available , paid for and we were out in minutes. There were however no other customers in the shop!

Got everything I needed. Was assisted upon my immediate entry into the store. Everything was easy to find. Getting delivery, assembly, and waste removal all before Christmas and stayed just barely under budget. All in all I can't complain really.

Ian was super helpful. We did 2 visits to this dreams. Ian was very helpful on both visits, directed us to the machine and walked us around to each bed which was appropriate for us (along with pillows) We then came back after a few days to look around again and to finalise what we wanted. Order was very smoothly done, although it was passed the end of his shift he was still very friendly. Great service from him and the white haired lady