Dreams - Tunbridge Wells

We felt very comfortable about being given time to try out our choices without feeling rushed.

All was extremely good and we were impressed with the machine that gave a personal print out for sleepmatch. The assistant, Dan, knew exactly how to treat his customers. We wre able to wander and ask hime for advice when WE wanted to. All in all a very nice experience. Thank you Dan.

Daniel from Tunbridge store was incredibly knowledgeable and helpful. He gave us all the info we needed, the bed simulator was useful and gave us plenty of time to decide without being pushy.

Assistant was super professional and helpful and honest

Generally very satisfied with the whole of the experience of ordering our new bed .will continue to shop with dreams. but hopefully not in the next 8years thanku dreams for your time and knowledge Mrs Butcher

A lovely relaxed and enjoyable experience.

Very friendly staff, good knowledge and understanding of our needs. Availability of products

Glenn at the Dreams store Tunbridge Wells was lovely. He took plenty of time to understand what we wanted and made a great cup of tea! We wanted a wooden frame and didn’t like the ones on offer but he knew the stock well and showed us one that was online and available. He was quick with the ordering process and we were surprised at how quickly our items would be able to be delivered

We were allowed time to have a look at a few of the products available before being approached. We then approached by a very helpful member staff, Carol, who was professional, friendly, brilliant customer service and new everything we wanted to know about the products giving us clear advice to help us make the right choice. We were then left to discuss and browse further on our own to make a decision without pressure. Once we'd decided we would like purchase an item, Carol was easy to find and led us straight to the checkout where she offered us tea and coffee whilst taking details and payment. She allowed us time to discuss and make each decision regarding the purchase e.g. a delivery day convenient for ourselves and warranty extension, explaining the terms and conditions clearly. My husband and I both left wishing there were more sales staff with the same customer service attributes.

Great displays,friendly helpful staff , bought mattresses before from dreams and they are still great.