Dreams - Tunbridge Wells

We were looked after by Glenn from start to finish and he was amazing! We had a rough idea of what we wanted and were shown what we were looking for, explained to the different types/firmness etc and differences between products. To ensure we were making the right choice Glenn was more than accommodating and showed us some other options of varying price points. At no point did I feel pressured or a burden and was given ample time to make our decision. We were offered drinks and found the new sensor bed technology really helped confirm we were looking for the right bed. We had young children with us and they were also made to few very welcome. I had a change of heart a few days later with the colour of frame I chose so called the store and spoke to a very helpful gentleman I believe named Dan who checked stock, delivery and amended my order without any problem. He called me back to avoid me waiting on the phone while he made the amendments and was so helpful and put me completely at ease. I could not fault the service or staff in the Tunbridge Wells store.

Carol was very knowledgeable, friendly and patient. She understood my needs and price range. It was quick to place my order and she answered all my questions.

I received friendly and knowledgeable assistance from Natalie.

Ian was extremely helpful very knowledgeable and understood our needs. He was also very efficient.

Knowledge of Glenn i n selecting mattress for our consideration was really good. His explanation of each product suited to our needs was informative, we were given time and space to consider our purchase with no pressure to make a decision instantly. We were given written details of our preferred option with casts attached. We liked the variety of mattresses available, and the scale of costs to suit various budgets

Instant greeting. Welcoming and knowledgeable staff member who quickly understood my needs. Did not try to oversell or entice me to look round other products that would not have suited my needs. Allowed me time to think without pressure. Give additional product advice when I had not the experience to ask the right questions. Efficient processing of my order and payment. Gave me a couple of pillows to go with my new beds. Daniel in Tunbridge Wells is a great asset to your company.

Using in-house system to help on what type of mattress would suit us

The assistant that we saw when we arrived was very helpful,but also let us look around on are own which we like to do but she was always available for any questions we had.

We have used Dreams many times over the years. Always very welcoming staff who are very helpful. It was nice owing to the sale prices.

The knowledge and helpfullness of the assistant was exactly what I required. She had the answers to all my questions and was a delight to collaborate with. The options available were vast and with the specialised technology available at the store it was very quick and easy to narrow down the options that were right for me. The staff were all a delight and were even happy to sort my order when the process went after closing, which was a very nice little thing. There is nothing negative to say about the experience