Dreams - Tunbridge Wells

I was served by a lovely woman named Natalie, she greeted me at the door and asked if I needed any help, she then helped me locate a bed I was looking for and offered me a pillow to assist my comfort. Natalie helped me find a mattress too and was very easy to talk to and extremely helpful! She recommended certain mattresses based on my budget and preferences and also gave a demonstration as to how strong the divan drawers were which was so helpful. When I paid she offered me and my mum a drink which was lovely due to the cold weather! The two other people in the shop were so friendly and chatted with me whilst Natalie set up some of the information, all I staff were so friendly I couldn't recommend Dreams Tunbridge Wels more!

Maisie was very welcoming and offered me a drink and had all the information I required in a quick and efficient yet friendly way. She was not too ‘sales like’ or ‘pushy’ and that made a real difference in influence my decision to buy with her so quickly.

We were greeted on entry to the store, the manager (Ian) was knowledgeable and helpful without being too intrusive. The assessment using the 'dream-bed' was also helpful in identifying our specific needs

Dan was very helpful, recommended I tried the electronic bed to take readings of mattress requirements, offered me a cup of coffee while waiting, then worked out what would be the right combination for me.

Ian was very helpful in the Tunbridge Wells store. He offered us an explanation of the different types of beds and mattresses. We then got to try the system which measures your contours and recommends the style of mattress that is suited to you. He was patient while we were indecisive of our choice and helped us balance our comfort needs with our price range and organised the warranty and delivery on a day of our choice. All in all a really positive and fuss-free experience.

Friendly helpful assistance from sales staff, attentive and most importantly listened and understand what I wanted and needed for my new bed. No pushy sales pitch or special offer BS. Courteous patient and professional

We were served by Maisie and she was extremely helpful from the offset. When we arrived we asked to point us in the direction of the item we were interested in and I can honestly say that the experience was very good and smooth.

We have always visited this store for our bedroom furniture and are even remembered by staff which is great we feel looked after as soon as we walk through the door. We have placed an order every time we have visited without the need to look else where that says a lot.

Maisie was great, very helpful and attentive, loved the free cappuccino!

We were warmly welcomed by Lauren as soon as we entered the store and she continued to cater to our needs and requirements and spent time getting to know what we were looking for, all staff were fabulous. Very impressed