Dreams - Tunbridge Wells

Very helpful, understanding and knowledgeable.

We were made very welcome and given every assistance, from the use of the bed machine and help with choosing the bed. Dan was extremely helpful

Assistant was helpful and not in your face

My experience at Dreams was delightful. Firstly, me and my daughter walked around the store to decide what she would like. Ian saw us looking a bit confused and took us on a tour of the store, finding the perfect double bed. His knowledge was outstanding and he completely understood that we were not looking to pay too much. My daughter tried o0ut the machine which decides your type of mattress which was an ideal experience which I did not know was an option. Moreover, Ian described what a Divan bed is and how to get the best deals. We tried multiple mattresses to ensure we got the best for our needs. When paying he explained everything once more and answered final questions. A

Excellent advice and help.

Having previously visited another store to purchase a bed, we came away very disappointed, confused and thought maybe we would leave it for a while. However, we saw there was a Dreams store at the local retail park and ventured in. What a difference! We were greeted by a friendly lady called Carol. There was no pressure.Did we need help or did we want to browse. I explained that I suffered neck and back problems and a mattress was very important to my life. She listened while I detailed what I was looking for. She then suggested to lie on the bed which performs a check on the way you sleep etc. We did this and the print out gave us a few mattresses to try. I took my time and kept going back and forth. Carol was brilliant. She asked if we wanted time on our own or more help. We said we would like a bit of time to try them all out a few times. When we made up our minds, Carol was waiting to take our order.We were then asked when we wanted delivery and agreed on a slot.Dreams beds are great value. The stores are well laid out and your lead time for delivery is excellent , however, it was fantastic customer service that won us over. Carol was a gem. We will def be a returning customer.

overall a very good experience in every respect

The assistant that helped us was friendly and took us around the store showing us the mattresses that were matched to us on the sleep match.

Had a scan to see what mattress would suit us best. Manager Ian Clark dealt with us and had excellent knowledge of product and there was plenty of choice

Dan, the advisor at the Tunbridge Wells Industrial Estate store, was super-helpful and found a very suitable mattress for my daughter based on our requirements within minutes. We ordered it a couple of days later by phone once we had checked reviews online.