Dreams - Tunbridge Wells

The experience from start to finish has been outstanding - people are so quick to shout when something is wrong but it isn’t as equally shouted about when you receive great service. Sheena at the Tonbridge wells store is outstanding, who is clearly very passionate about her job and as store manager you can see the culture she has cultivated within her team as every interaction with every team member (and we did speak to everyone on the shop floor on the second visit) was a delight. Everyone we interactive was attentive but not pushy, informative, authentic not scripted. Their knowledge was impeccable and we felt very looked after and comfortable. Well done Sheena & well done dreams you obviously look after your teams in store very well and hire the right people for your brand!

Natalie was very friendly and seemed genuinely happy to help.

The Sales Assistant, Carol, was superb. Not trying to push anything down our throats like some sales people. Good honest, professional advice. Superb - give her a pay rise!

Our sales lady Carol from the Tunbridge Wells store was very friendly and even included our children in the process by letting them try mattresses and show them where the colouring table was. Her product knowledge was second to none and she really listened to our needs. All staff were very friendly and made us feel very comfortable.

The sleep 'profile' analysis was helpful suggesting potential mattresses. I was given ample time to try out different beds and reflect on their different qualities. Also, just the right amount of information about the products without being bombarded with excessive technical details or cross examined about my 'experience'. My questions were listened to answered. I was given the time, space and help to properly consider my choices, and I felt very comfortable with my final decision.

I found the staff very helpful and enabled me to find exactly what I wanted. they were knowledgable and took the time to find out what I wanted. Yah know u

The customer assistance was first class. I was really impressed with the knowledge and helpfulness of our advisor, who was very respectful of our needs and not pushy in the slightest.

The friendliness and knowledge of Carole from Tunbridge Wells store was amazing. We actually went back to her rather than use a local Dreams.

Excellent service and knowledgable staff

The lady who assisted me in the Tunbridge Wells store (Sheena) was excellent.