Dreams - Tunbridge Wells

Good customer service found exactly what we were looking for

We were served by Natalie who was very knowledgeable about the mattresses and helped us with every aspect of our enquiry. We were left to test the mattresses for as long as we needed but she was always on hand to help with any queries we had.

We were very pleased with the helpfulness, knowledge and unpushy service recieved from the assistant manager Dan in the Knights park Tunbridge wells store, he was very helpful at showing us the items we was looking for and was happy to leave us to make our desicion without being pushy or making us feel rushed into making our purchase, we are very happy with the service we recieved and would recommend to friends

My issue caused the transaction to take a long time however I was offered drink and in the end it was all sorted to high standards.

I went to order fitted bedroom furniture,which I have had in mind for the past couple of years . The sales lady Carole was very confident and friendly and knew excatly ,what I was after ,with expaning to me what was all part of the price .as well as showing me part of the unite I didn't know was part of the set . I wanted to know what the payment deatails where,so we went down stairs , I was offered a coffee, which was lovely , and we made the order, unfortunately the first finance company declined , one of the other sales guys suggested to use an other finance company of which passed, so there the order went though.which I was very relived about .

Everybody was extremely helpful and friendly.

I wasn't buying an expensive mattress, but I did want to compare what was on offer in my price range, and the customer assistant happily gave me her time and knowledge while I was choosing.

Prompt assistance by the Assistant Manager of the store who was highly knowledgeable of the products we were looking at and gave us great advice. We were able to take a new mattress away with us on the same day from the store stock, meaning we saved money on delivery costs.

Natalie was an excellent sales person with in depth knowledge of the items being sold.

Ian greeted me as soon as I walked in with a great smile. Took time to understand what I was after. Listened to me. We had great rapport. Fantastic.