Dreams - Tunbridge Wells

excellent quality product, assistant very friendly and helpful

We were served by Dan in the Tunbridge wells store. He was brilliant. Made us a coffee, explained the browsing options and made the experience enjoyable and easy. He was very knowledgeable when it came to the products, how they were made etc... we normally dread store experiences but people buy from people and we would happily deal with Dan again.

Speed of assistance from walking into store. Understood our requirements and showed the relevant products. Left to try them out in our own time. Came back to help and answer questions. 0% APR offered when buying a Tempur mattress which made me want to go for the higher quality more expensive mattress. Free delivery, within a week. Tea / Coffee offered whilst doing the paper work & financials. Speedy, pleasant, thorough service. Looking forward to taking delivery of the new mattress!

Initially requested that we were not pestered while we were viewing and measuring furniture, which was adhered to, but was happy to discuss the product once we had made our decision. Did not feel pressurised at ant time during the process. The assistant manager was very knowledgeable and helpful. Being offered a cup of coffee was a nice touch.

Very satisfied with the assistance help

The customer service assistant was knowledgeable, attentive and pleasant but was not 'pushy" leaving us to make an informed choice in our own time.

Served quickly. The assistant was helpful and went through the order quickly and efficiently.

The sales assistant was highly knowledgeable. My wife has osteoarthritis and she took the time to understand our challenges and offered a few alternatives from expensive to less expensive.

Dan the customer service member of staff was exellent with knowledge and approachability.

Dan was very knowledgable and helpful, he gave me very good guidance to the mattress that would suit my requirements and left me to try them all out.