Dreams - Tunbridge Wells

Really friendly and knowledgeable member of staff. I never felt under pressure but she was available and willing to assist.

We went into the Royal Tunbridge Wells - B259 store as our local Dreams store in Eastbourne did not stock the Helsinki bed frame we were interested in. We dealt with Dan who I cannot praise highly enough. Not only did we purchase the bed frame we also purchase a Tempu Mattress. Dan kept me updated by phone & email, his level of customer service has been exceptional. I will definitely recommend friends & associates to go & see Dan despite not being our local store. Hopefully the delivery will be as straight forward.

I walked into to the store had a look round your representative came along and explained what I asked nothing could have been easier and quicker

Lovely lady who served me

As I am disabled bodily, inside and out, I needed to be Very sure that the mattress I chose was more than sufficient and suitable for myself and my needs. I have not dealt with 'Dreams' before as I had bought mattresses elsewhere in the past, but having read somewhere that a pocket sprung' mattress would be best for those with orthopaedic problems, thought I should replace the now 'old' one with one of the above! Having been told by my son that 'Dreams' of Tunbridge Wells Industrial Estate had a sale on, I decided to call round on Monday 10th December; sorry I have mislaid the order form, but I think the lady who dealt with me was called Leslie and she was a Wonderful representative as she was So helpful, kind and patient with me lying on and trying a number of beds until I decided!

The assistant asked me what I wanted. He listened and took me straight to what I wanted. He discussed quality and told me what my options were. He told me the price then told me about the offer. He then sold me a mattress protector, again he listened to my requirements, he looked at a product on line and then offered me an alternative which was spot on for my requirements. He then sold me the products and an insurance on the mattress. I enjoyed the experience, he noticed I wasn't a person that wanted to spend a long time over my purchase. He even gave me a coffee to walk out with. I would definitely go back to dreams for my next purchase. What a good service! You certainly have a little salesman gem in your Tunbridge Wells branch. I actually enjoyed spending money. Very happy with my purchase, thank you Dreams.

Second visit for the same item .. Dan spoke to us on the first visit we came back to purchase the item today .. very helpful friendly service .. offered us other good deals as well ... very satisfied with the service

From the moment we walk in we were greeted and made to feel welcome while we were browsing we offered coffee Dan was very helpful and knowledgeable. The store and staff at Tunbridge wells is outstanding

Everything was exactly as I required and will delivered as and when I need, great service

Natalie was extremely helpful and knowledgeable and gave us all the time required to chose a spare room mattress.