Dreams - Tunbridge Wells

Lady serving was very knowledgable, friendly but not overbearing. She gave us the information we required but also time to try the products. On return to the store to purchase, there were more staff and all seemed friendly, helpful and knowledgable. Time to place the order was longer than expected but the process was thorough, clear and coffee was offered.

We liked the layout of the store, it felt very comfortable. The staff all acknowledged us which was nice. My partner enjoyed his tea. I suffer with fibromyalgia so when the staff asked me about what sort of bed i was looking for they are extremely helpful and pointed me in the right direction. we didn't feel pressurised to make a purchase. Maisie had a good sense of humour and a friendly way about her.

We have purchased from this Dreams store a year ago and purchased a bunk bed. The staff were great then. This was our second visit to look at a new bed for our daughter in a week and Dan served us the first time and both my husband and I commented on how refreshing it was as he was so very helpful. Also Natalie who served us when we made our purchase was very friendly and helpful too. A great experience!

I visited a week before and found the staff very helpful but not at all pushy..my husband and I then visited 2 other companies and the difference in service was massive..just had to come back and make the purchase with Dreams. The staff seem to have a great friendship among themselves and made us feel part of the team while we made our purchase.

The lady came and got to know what we wanted and help short list our best options then allowed us to try them alone and then helped set up the payment and delivery. She was very nice and showed interest in us and even helped my daughter put her shoes back on after she tried out the beds! Very friendly and not just pushing sales

Any questions we had were answered with honesty, we were told the details of everything, offered insurance for our new bed and told about delivery. Delivery was great, we live on the top floor of a building, there was no complaints from the men (previous deliver people have before) they were polite, friendly efficient and both even offered to put our mattress on.

Natalie spoke to us right away she was helpful but not pushy. She had all the information we required and was friendly. We were offered tea and she accessed the computer for difference products. We left feeling happy about the bed we had purchased.

Very helpful and knowledgeable staff

Great service and great knowledge from Dan

friendly staff purchase made at sale price-50% off! complimentary coffee etc