Dreams - Tunbridge Wells

We were both pleased with both the attention we were given, regarding understanding what beds were available and what each type provided. However, the thing that most impressed us was the way they gave us the feeling that there was no “pressure to make a purchase” and we were given time to try things out without being pressurised with a requirement to make a response. “Given time on our own”

I was greeted by Maisie who immediately made me feel welcome and took the time to listen and understand my requirements, then showed me a range of products that would help with my back pain. Offered me a drink and didn't crowd me when I needed time to think. All of the team were really helpful, positive and listened well. I visited every other bed store on the estate and then came back and bought the mattress Maisie had recommended from the start (even though it was really over my budget!).

We had a short amount of time to place an order the manager and attendant were accommodating and very helpful.

The gentleman Glenn was so experienced in all matters, showed me all I wanted to see, Offered us Coffee,and the guys were all so polite Thank you

The advisor was very helpful without being pushy. We were lucky that the store was quiet so we didn't have to wait to be dealt with and he (Glenn) was able to spend as much time with us as we needed, and he was very knowledgable.

Maisie was very helpful and knowledgeable. She understood our requirements and explained options clearly. She wasn’t too pushy and gave us time to think. We also enjoyed the cup of coffee!

Store staff were helpful and understanding. Arrangements were made for me to collect an urgently required bed from Swanley warehouse the following morning where the staff were friendly and very helpful

Friendly and knowledgeable service without being pushy - good understanding of which products could fit what we were looking for

We found that the attention of the staff was just right. Daniel made sure that we had all the information we needed but was not pushy in any way. He explained the features of all the products and then left us to decide. He also offered us tea and coffee. Once we had made our choice the ordering process was smooth and quick.

There is nothing I can criticise to be honest - all very efficient and helpful.