Dreams - Tunbridge Wells

I enjoyed my experience of shopping at Dreams. I have had my mattress for 20 years and it's very exciting to finally purchase a new one. The shopping assistant was extremely helpful and very knowledgeable making the experience fun because she did not rush me and went though all the options making sure I understood them.

We visited the store on a couple of occasions and found the customer service to be exemplary on all visits. The manager, Ian and his colleague Glenn were extremely helpful, knowledgeable and generous with their time and coffee! We were able to spend a significant amount of time making our decision and were never hurried. The ordering process was smooth and efficient.

Professional and friendly staff, very helpful.

I liked the way the staff where friendly,worked as a team,to check,sort out any problems relating to customer requirements,in a relaxed manner,putting customer at ease,putting the customer first,they deserve credit for the effort and pleasure to go to any lengths to make sure you purchase what you need to your satisfaction. Thankyou.

The staff member who helpe us, Natalie, was knowledgeable and friendly. I did not feel pressured at all by her and she gave us plenty of time and space to decide, only offering advice when asked and guiding us through the products at a very good pace.

Came in to do the tempur challenge and was treated fantastically by ian the manager. The tempur pillows were brilliant so i bought one and I'll be in to buy a tempur mattress soon.

The staff were knowledgeable and available but not pushy. We had visited the store the previous week to view the products and decided to go back to purchase the goods because of the excellent service.

Great knowledge

Very knowledgeable - and friendly, not over selling

happy to help with any needs