Dreams - Tunbridge Wells

The member of staff who served me was an absolute delight. She was friendly without being over familiar and explained everything clearly then left me to make a choice and came back a few minutes later to check that everything was okay and to see if I needed any further assistance. She then processed my order efficiently. She is an absolute credit to the store.

Everything we were interested in was clearly coded. Staff were very helpful and informative. The store was spotless and well presented.

Were greeted when we arrived very politely. As we tried the beds we were offered assistance and when we had made our decision someone quickly came to our aid. All very slick and professional.

Excellent friendly professional experience. Offered a cup of coffee and a pillow while shopping.

very friendly and efficient staff.

Having visited the store a few months previously and received excellent product information from Dan I then did further research of the beds that I needed. I returned to Dreams as I had had a good experience previously, it is local to me [so that I could 'explore' the showroom], and I was fortunate to be able to see Dan again. I had to wait a little while as he was with another customer but his colleague did ask if he could help. I explained that I would like to see Dan again as I had seen him before and the colleague said he would let Dan know. I was offered a seat and a drink whilst I waited. When I saw Dan he remembered me and was extremely helpful. He answered my questions - even those that I should have asked but didn't! He patiently went through the paperwork and gave me copies - which I have now also received by email. The whole experience was efficient, stress-less and welcoming and put me at ease.

We were extremely impressed with the service we received. I had already visited the store two days previously so knew which products we were interested in. After a delicious coffee and a trial lie down on two beds we decided quickly on the mattress and divan we wanted. The assistant was very helpful and informative - not "pushy" and we left the store feeling very satisfied.

The sales person was experienced and knowledgeable.

The advice and assistance I was given was very good.

Very friendly and knowledgeable staff. No waiting time very good sale price no pushy sales patter and a cup of tea!