Dreams - Tunbridge Wells

No hassle

Friendly, helpful staff who did not continually bother you but were on hand when required and answered questions in detail. Plenty of choice at a range of prices

Ian the store manager sorted the problem I had with the othe member of staff.

Natalie, the assistant who took our order (Tunbridge Wells branch) was very friendly and helpful and the team were happy to either help or let you browse in peace. We had questions about the size of the item on delivery and one of her colleagues checked this unprompted as our order was being processed.

I have not bought a bed before and was overwhelmed by the choice of beds on offer when I entered the shop - where should I start? One member of staff welcomed me and started to find out my needs. He referred to another member of staff and I was then introduced to Carol who guided me through the range of beds on offer. I was also given a lovely mug of coffee which was very welcome. After I had chosen a bed Carol went through the documentation with a fine toothcomb and we talked about the layout of my house and aspects of delivery. Carol was brilliant, she and the other staff made the visit a very pleasing experience.

Natalie (Tunbridge retail park) was so lovely and couldn’t of helped us more. We found our perfect bed and cannot wait for it to be delivered.

I found all the staff I was speaking to very helpful. Glenn and Ian were exceptional in understanding my requirements. They did not pressurise me into any particular product or rush the sale and answered questions extremely well. I also had time by myself to make my final decision. I got the feeling that they all thoroughly enjoy their jobs. Great customer service which is nice to see.

It was so quick and efficient. We were greeted in store by a number of staff and when we were ready to discuss further with a member of staff, Ian was extremely knowledgeable and helpful. I couldn't have asked for a better service.

The gentleman who served us was knowledgeable and very helpful.

Very professional staff. No hard sell. Found out exactly what our needs were and gave us multiple options which met them. Gave us time to think about our decision .