Dreams - Tunbridge Wells

We went to purchase a new mattress for our double bed. We were very satisfied with the explanation of the various different types of mattress available and were happy that we were able to test the mattresses before we made up our minds.

Found the product we were looking for quickly with assistance from Ian Wilson in store.

Friendly, efficient and very knowledgeable

Very competitive prices (we saw the sane product in Furniture Village and it was cheaper in Dreams). We eere mot pestered & did not feel under pressure to buy whilst browsing. We left to check out The competition & then when we returned & made a decision the assistant was helpful but did not coerce us into purchasing more items. She explained the process & timescales very clearly. A good experience.

All the staff were very friendly and happy to help, they showed good knowledge on the products in the store and were all approachable.

Highly satisfied with the assistant's knowledge, time given to attending to our needs, and the lack of pressure to make a purchase. There was plenty of time for us to discuss our needs between ourselves.

We didnt have much idea of the different beds available or the costs. One of the assistants (Glenn) asked us if we needed any help and first off we said no we just wanted to have a look. We found that we needed a bit of help in understanding the differences in what was available, so we went back to Glenn and asked him to explain the main differences and the related prices. He showed us a range of items and explained the main differences and the prices and this enabled us to make our choice.

Sales staff were very helpful and not pushy in any way. Felt very comfortable during the whole experience.

It was a pleasure purchasing from your store. Your staff were extremely helpful, and not at all pushy on making a sale. I will most definitely come back when I need to buy a bed for our guest room. Thank you!!

The assistants product knowledge was excellent and gave us time to decide.