Dreams - Tunbridge Wells

Friendly. Listened. Didn’t try to advise against our decision. Had a laugh. Felt like they were friends.

the assistant, Maise, at the Pembury industrial estate was very kind and helpful and made the whole experience very pleasant.

We were greeted on entering the shop, with who it showes the prices then left to walkwhere we wanted. Daniel then came to find use to explain more which was great. We were asked if we wanted tea or coffee so coffee was made while we could discucc what we wanted. So we placed an order and all was explained as we went. A elivery date was agreed and concirmed yesterday by text so hope delivery will be as good. Thank you

Impressive customer service. Friendly, highly knowledgeable salesperson a credit to Dreams.

Our sales person Mel was very helpful

the customer representative who served me went above and beyond trying to understand my needs. she also help me sort out my little children (gave them colouring or spoke to them when i needed time to think and decide about my purchase)

Assistant spent time understanding our requirements however did not put any pressure on us and left us to consider the options available

We visited the store more-or-less because we had time to spare in the shopping area, & having been recommended of Dream’s products by both of our sons who had previously bought beds from Dreams. Our sales advisor was Maisie, we found was very well informed about the products. Although we explained that we were just on a fact finding mission and not intending to purchase anything that day, Maisie guided us through what particular beds would suit us should we wish to change our current bed, encouraging us to try out several, as many times as we wished. The sales advisors were very pleasant when we left the store without purchasing, and also when we returned after lunch and completed a purchase.

First time buying a bed alone and was a wonderful experience: really helpful and lots of knowledge and took lots of time to explain the differences and right options for me

Dan was really friendly and knowledgeable. He wasn’t pushy, knew his stuff and was super helpful. We got exactly what we wanted.