Dreams - Tunbridge Wells

I walked into tunbridge wells dreams store for a quick visit to see what beds are for sale as I was looking for a new bed, I was kindly welcomed by a young man named Daniel (assistant manager) I asked him many questions and he attempted to all my needs, once I found what bed I wanted after he had explained all he details I wanted to search for a mattress, his knowledge of all of the mattresses was very in depth and he helped me pick the right one for me. I was very pleased with his service and advice so I asked him to make me a quote so I could return the next day and make the purchase, me and my mum were both offered drinks whilst he made the quote. I returned the next day to speak to dan again and finalise my purchase. He was yet again very helpful and kind I could not fault his service. I took my mum with me again and she asked a lot of awkward questioms about mattresses and beds but he was quick to answer with very in depth explanation so my mum could understand. I am very pleased with the service I received in fact he has been the most helpful person I've ever had when shopping in stores.

Very good choice of beds and mattress. We found exactly what we needed with the greatest of ease. Parking no problem.

The assistances name was natalie1 and she came to us straight away and advised of what all the colours meant and advised us to lay on the matress as this is the best way to test it. She was extremely knowledgeable and helpful.

We where very pleased with our visit to Dreams in Tunbridge wells. We where asked if we needed help as soon as we walked in pretty much. We rejected help at this stage and carried on looking. We found our mattress and went to order it. Dan who served us was a great help and he explained everything to us clearly and gave us different options on how to pay. We put our order on by now pay later, this took a while as we needed confirmation. During our wait Dan made us a cup of coffee each and also gave us 4 free pillows because of the wait. Thank you for a stress free time Dan! :)

Ian the manager at the store (Tunbridge Wells) was fantastic; very knowledgable, friendly, courteous. Validation code 259

Initial visit to work out what we wanted. Natalie helped us and was very friendly and extremely efficient in her knowledge of the products on offer. She gave us alternatives to consider within our price range and made the whole sales experience much more pleasurable than it could have been. Went into the store to order the products she had suggested a few days later. Served by Ian who had the same friendly and helpful attitude.

I asked Carol if she could help me with affording two double beds for under £800 and she helped me with every aspect and made a potentially daunting task very easy and even enjoyable. The exact delivery day I wanted wasn’t available but she helped suggest how I could work around that. I had purchased a divan bed from Dreams a couple of years ago, which has been excellent, and now I have had Carol’s excellent customer service I would come straight back to Dreams again for any future needs. Thank you!

We were highly satisfied with our experience at Dreams in Tunbridge Wells because of the excellent service and advice given by your salesman James. He showed us the options of new matresses for our double bed and for a single bed, giving us plenty of time to make our choice for each. James went through the purchasing process with us, aided by a cup of tea! Delivery of the two matresses will be in 4 weeks, which is a bit longer than we had hoped, but is still convenient. Altogether a very satisfying shopping experience.

My pro elms were resoĺved

Easy, straight forward purchase for something that can be quite stressful. Cheerful happy staff and the coffee went down a treat