Dreams - Tunbridge Wells

Excellent customer service, patient and knowledgeable, we take delivery of goods on th 2nd November!

All done to the nice lady Natalie. She spent time understanding our needs and then giving advice on how we should test drive the beds. On the first visit we chose the mattress. Sadly Dreams didn't have the type of bedstead we wanted. We went away to consider our options. I had several phone conversations with Natalie asking further questions. Finally I realised I would have to buy the components separately. I could probably have bought the mattress online but to be honest I was so impressed with Natalie and all the help she had given that I decided that she deserved the sale. Hence my return to buy the mattress. It has been a long time since I have so enjoyed spending money and received such excellent customer care.

Was greeted and looked after immediately on entering the store. I knew what I wanted but was shown other options which I looked at but was never put under any pressure to place an order.

We had already ordered a bed a month earlier for our main bedroom so when we decided to replace the spare bedroom bed it was a no brainer where to go

my wife and I had a rough idea of what we wanted (we have used dreams before) and were greeted warmly by the staff asked if we wanted help then left free to wander. We spotted a bed that we need 3 off and what we thought was the right mattress so went to the desk. Warmly greeted by Natalie who made us tea then talked us through our needs, she showed us different mattresses in our price range and told us the ones we chose were right for the main beds but too thick for the pull out guest bed and duly took us upstairs to the mezzanine and showed us a more suitable product. This enabled us to complete our purchase. We also found some 400 thread count sheets for the new beds in your sale section so we left feeling very pleased with ourselves and the entire experience. Natalie is a delight, very knowledgeable and an asset to your company.

Our visit to your store was a very pleasant experience Natalie who served us could not have been more helpful she explained about the difference in the mattresses and the size of the beds she was a joy to have her serve us I left the shop feeling very satified look forward to sleeping on my new bed thank you Dreams

Polite, knowledgeable service, good selection, reasonable prices

Friendly and curteous manager, no pressure, selected exactly the mattress we wanted at a very reasonable price. Fast and efficient on completing our order and had a nice fiendly chat in the process.

Very easy to look around take your time, asked if we needed help but not hassled a big plus for me! We visited three times before we decided which mattress we bought. Very helpful staff on all occasions. Highly recommend to family and friends.

Ian was very helpful and allowed our toddler to try out the mattresses so she could feel which she was comfortable on. Ian took time to show us a range of mattresses with a variety of prices.