Dreams - Tunbridge Wells

Our assistant, Glenn, was very knowledgeable and helpful but gave us plenty of time on our own to decide what we wanted. Excellent service

Given plenty of information, time and space to view try and decide on what we wanted as the visit was not even planned. Glenn's service was exceptional from Tunbridge Wells branch.

Was recommended to Dreams by a friend who said that he had been highly satisfied with his experience when he purchased a mattress. He wasn't wrong I too was accorded a friendly but professional service, I had already been on to your website and had list of suitable mattresses.I had all their pros and cons explained to me and then made my choice.It was a very good experience thanks to Lauren.

Daniel the salesman was very informative and friendly. There was no pressure which I find extremely satisfying to the buying process. The choices were very well explained in detail when further information was requested. All in a very agreeable way to treat a customer. Well done

Ian focuses his attention on my requirements and ensured he demonstrated the relevant products. He also included a coffee!

The assistant Ian who dealt with us was extremely knowledgeable and very helpful and made our visit a pleasure. This gentleman should be recognised and rewarded for his qualities.

Lauren was extremely knowledgeable and helpful from beginning to end during our visit to dreams. From a cup of tea at the start to picking out bed linen at the end my mum and I felt comfortable and informed every step of the way. Unfortunately one aspect of our purchasing process was not so outstanding and frankly ruined our experience but it did not occur in store so have scored the questions so far highly. Lauren very kindly arranged for my bed to be delivered quickly and at a time convenient to us, however when the bed was delivered the staff refused to put the king sized bed together. We called customer service and were informed we did not request this on ordering which we take full responsibility for. However it would have been nice to have been verbally offered this service when purchasing a large bed with complicated assembly. When we called customer services to rearrange a time for assembly we were dealt with by and extremely rude and aggressive member of staff named Sabina who reduced my mother to tears. My mum has also spoken to Glen at this branch who was also extremely helpful but I feel it is important to reiterate our experience For the purpose of this survey.

Glen in the Tunbridge wells branch was helpful,friendly, polite,not at all pushy, all in all a pleasure.

As soon as we entered the store we were approached by a very friendly and charming assistant (Carol) and asked if we wanted any assistance. We explained what we required and were shown the alternatives available and given excellent help in making our choice. There are a number of forms to be completed to conclude the order which takes time but we do appreciate that this results in complete clarity regarding the order the delivery and your terms of sale.

Nice older guy, everything I had hoped for too