Dreams - Tunbridge Wells

I was served by Daniel He asked if I needed any help, so I brought out my list of 3 mattresses I'd seen online. Unfortunately 2/3 weren't in store. The one that was, was much too soft for me, even though it was described as firm. He explained to me the differences between sprung, pocket sprung, and how much of a difference the number of springs can make. Whilst the bed I wanted wasn't available instore, he was able to find one similar to what I wanted. He used what was available in store to help me understand the difference between each option, so that even though I wasnt able to try the one online, I had a good idea what it would feel like It turns out none of the 3 I had wanted to try would really be what I wanted. He found me one that was ever so slightly over my budget, but knocked off £30 so I hadn't overspent to much. The delivery date I wanted wasn't available - as I'm moving into a new flat, I didn't really want to have no bed for a few days, so he happily waited whilst I made some calls to work out how I could transport my mattress from A to B Really great experience, I felt he really listened to what I wanted, helped me understand everything - he was just really nice!

I said what I wanted and dinst take any time for the sales rep to direct to the right products and explain the difference between them, it was efficient and clear.

The Staff (Lauren) were helpful and friendly in our selection of product. The fact that the product is sold by Dreams but that you have no control over the delivery was of some concern, but we were swayed by the product and the service. This might change if the delivery date is prolonged. Yhankyou

Ian was an excellent sales assistant

Brought quite a few items over the years and have always experienced a great service.

Found a really nice bed and mattress just what we were looking for and decent price. Good range of beds and staff were very willing to offer advice or help and consultant was very helpful and explained what each price was and was social whilst sort out the order.

The assistant was very helpful and understanding of my situation without being at all pushy.

The assistance we received was excellent, we visited other stores but returned to dreams because of the assistance we received.

Excellent customer service. Friendly and helpful staff. Drinks offered while we were dealing with paperwork. A vary enjoyable shopping experience.

I haven't yet received delivery but person who I dealt with in store was very helpful and patient and the delivery of the mattress is very quick.