Dreams - Tunbridge Wells

We were greeted by Natalie we were very impressed with the service we received, friendly, efficient and knowledgeable. Natalie served us from start to finish, she was fab.

We were left to browse products without a hard sell approach and assistance was provided when needed. Also the member of staff providing assistance was friendly and courteous.

Daniel was very helpful answering the queries and served with s hot drink. V polite and mannered Gentleman Thank you

As soon as we walked into the store we were greeted and asked if we would like a drink. The assistant (Glenn) was not pushy at all he let us have a look round and then when asked was able to provide us with the information we required to a high standard. The order was placed quickly and efficiently there was no pressure to buy any "add ons", although we were asked if we wanted any pillows. Overall a great shopping experience with friendly and knowledgeable staff and a good range of products to choose from.

Myself and my wife were initially approached but at that stage we were just looking. We were not put under any pressure at all, which we liked. When we did select the item we wanted we then approached the salesman who was extremely helpful.

My Trip to Dreams was a last minute decision, as i had driven past it and saw that they had a 'Sale' on. When i went into the store, I spoke to an assistant called Lauren, who was brilliant. She listened to what i needed, showed me various beds that were exactly what i had been looking for, and eventually she directed me to a bed that was perfect for my needs. Lauren was super friendly, knowledgable and quick to process my order. I would definitely recommend Dreams to any future customers!

Wide range of products in the show room. Friendly knowledgeable staff. Speedy check out

Staff, particularly Lauren, were helpful and went out of their way to check items for us even to the extent of checking the top of a headboard that was hanging on a wall. Lauren used a step ladder and took photograph on her own phone to show us there was no damage to the item.

We were greeted at the door, offered tea or coffee and asked immediately what it was we were looking for. We were then immediately taken to the area where we would find what we needed and the arrangement of the goods was clearly explained. We were left to browse but told to ask for any assistance we might need. At no point was there pressure to buy.

I was served by Lauren in the Tunbridge Wells store. She was very attentive and extremely helpful when it came to explaining exactly how I should go about testing the mattresses as well as finding the bed frame that I wanted. Once I had decided she was extremely helpful when it came to payments. I explained I was unable to pay the full amount on the day, so she very quickly explained that I was able to put down a deposit and pay the rest later before the delivery date. This was perfect as it meant I was able to order the bed and mattress I wanted, without worrying about the money. All this meant that the process was extremely easy and not stressful at all.