Dreams - Tunbridge Wells

Good understanding of what we were looking for plus a good understanding of the products we were interested in

We had a delightful lady sales assistant, that made us feel very comfortable. she was aproachale, knowledgeable, friendly. She took us through all the points of the agreement before asking for a signature, she talked us through all of the options for payment with clarity. Did not feel pressure to buy things as in ther shops. Very laid back , easy going environement.

Sales team very helpful but not pushy. Gave us space

I was highly satisfied, particularly with Glenn, he was very helpful from the moment we walked in, saying hello and greeting us, right until the moment we left after purchasing our products. He offered coffees and other drinks to me and my daughter and was very friendly and happy to help, the same with all of the staff. He assisted us in finding the products that we was looking for, including showing us; pillows, mattress protectors, bedding and more. The products I needed were readily available and I was offered prompt delivery and was very pleased with the specific delivery time slots that dreams offered. I was very happy with the 8 year bed cover, and 40 night guarantee. I would 100% highly reccomend dreams, and this store in particular to anyone, and will be coming back whenever I'm in need of any new furniture.

From the moment we walked into store we were greeted and assisted to. Not too pushy either which really puts me off. He gave me advice, directed me to where I would find the product I was looking for and said he would check on me in 5 mins. Answered all my questions, didn't make me feel like he was simply 'doing a sale'. Felt listened to completely. I can smell pushy salesmen, but this guy was complete opposite. Just made me feel like my needs were the only importance. An actual human who convinced me that he really believed in the product - Can't tell you how impressed I was!

The staff were very friendly and helpful

The store was clean, well laid out and welcoming. The staff member who helped me was friendly but not intrusive. She was efficient, knowledgeable and understanding.

Good product knowledge. Friendly service and swift information given.

Personal service and the staff remembered me

We were shown a mattress to suit our needs very quickly and tried it out. We were treated very courteously and given a coffee.