Dreams - Tunbridge Wells

Very helpful staff, Glenn was very knowledgeable and patient in understanding what we were looking for and recommending suitable products plus offered us a free drink. Good value compared to other retailers.

We came into store and were greeted by Dan who was polite and friendly. He immediately asked if we knew what we were after and took us straight to the range we needed. We had two hyper children with us but that didn't faze him one bit, in fact he printed off pictures for the girls and set them off colouring so we could concentrate on looking around and trying out the mattresses. We found a bed we liked and then said what type of mattress we wanted and he again took us straight there. When we said they were too expensive he showed us another range which we did deliberate over. He didn't push us or stand over us. He left us to look in peace but was around if required. He was very knowledgeable but personable and that made us feel comfortable. We did get the more expensive mattress but that was our choice not because he pressured us. We are really pleased with the service we received today. We would recommend Dreams purely from the service we received today. In fact the other staff we encountered were all equally as friendly in this branch.

A really easy and comfortable experience. Not stressful at all

We have visited this store a few times recently and made other purchases, this occasion was no exception and Glenn was brilliant. All staff have been very efficient and friendly. We are planning another visit shortly with another family member.

Friendly staff, colour coding of mattresses made it easier to understand.

The woman who helped me was brilliant. She took time to listen to what I was looking for, she gave me advice and was very friendly and helpful.

We came in to look for a bed and mattress. A member of staff Glenn. Helped us to find the mattress that we were looking for. He also helped us with pillows and protectors. Helpful with all information which made our purchase quick and easy

The staff were incredibly friendly and helpful. There was a short delay whilst we were waiting for the underwriter to approve the credit, but they offered us a drink and chatted with us until it was accepted.

Immediate and efficient service

i had spoken to Natalie on the phone re availability of Tempur mattresses to try. She was very helpful. Once in store i saw Natalie and she helped me with a pillow to try out the Tempur mattresses. She also got me a black coffee.. i felt she was professional and helpful throughout my visit.