Dreams - Tunbridge Wells

Very easy process from start to finish.

Professional and friendly staff who made us feel very welcome. We tried several mattresses, all following covid rules, which added extra reassurance when purchasing our well overdue new mattress; can't wait until it arrives.

We were greeted by Daniel on entering the store and wanted to buy 3 beds and mattresses. He listened to what we were looking for and then talked us through our options before showing us the beds/mattresses. We were there for at least 2 hours and he was very patient and knowledgable. We left having placed an order for everything we were looking for and bought Tempur mattresses, something we thought we never would!

We were pleased with the service we received. We used the sleep match machine to help with the choice of mattress. Maisie was helpful and very knowledgeable about the products, wasn't pushy. We were offered a bottle of water to drink. We spent more than we thought we would but We were surprised how quick the delivery was going to be, only a couple of weeks. We maybe back to order some bedroom furniture that we liked, but need to think about the 12 week delivery time!

From visiting the store on Saturday - promptly greeted and help given listening to my requirements, then helping me choose. No pressure, just friendly advice and options given. Order process was quick and easy - and details of delivery given, and told further details would follow in email / text. - these were - very efficient. Also received a call from Gareth the day before confirming 2-hour time slot (8:15-10:15) - delivery turned up at 8:30 - perfect! Delivery was quick, driver polite - asked where I wanted the mattress leaving - friendly and professional. From Saturday going in to Tuesday delivery - everything was well communicated and I am super impressed with getting the mattress within 3 days of initial contact!

Pleased with the service & delivery date also the price & was nice to actualy see what we were buying as so much you have to purchase on line now & taking pot luck with the quality

Maisie in Tunbridge Wells was very helpful, friendly and was highly knowledgeable about the products. We deliberately went back to Tunbridge Wells rather than a closer branch as she was so good.

The Person I was shopping with and for has a chronic illness and the staff member was extremely understanding and accommodating to the time and needs of this individual.

Sales person was highly knowledgeable, gave us a lot of his time, took care to ensure we had all the info we needed but, at the same time, did not put any pressure on us to buy

Excellent customer service and product available in store