Dreams - Tunbridge Wells

A friendly, effective and efficient service. And I liked the collegiate approach. My son had visited the store the day before we bought (2 mattresses), and the adviser had impressed him with his knowledge and overall approach. That particular adviser wasn't working the next day but the store manager was happy to give the adviser the 'credit' for the sale - which was as it should be. I do think the mattresses are expensive and would have welcomed some discount (beyond the small delivery charge) for buying 2. I have to assume the quality will make the cost worthwhile!

Staff very helpful and friendly and visit very good experience

The lady that served us was attentive friendly And knowledgable and let you browse

I visited the store three times before I decided which bed was right for me and on each occasion the salesperson was so helpful without being pushy. All three are a credit to your store.

The sales assistant couldn't have been more helpful, was very friendly and explained everything to us, she made the ts and cs very clear and understandable

Good advice, prompt service, shown lots of products and very knowledgable

Very helpful assistance, clearly laid out store and quick service and delivery.

As soon as we arrived at your Tunbridge Wells branch we were welcomed in by Robert. He wasn't pushy, didn't jump on us straight away and let us look. He could see we were struggling and offered his assistance. We told him what we were looking for and the maximum budget we had and he took us to the clearance section and showed us the perfect bed. He managed to get the price down to within our budget (just under which was nice as he could have easily matched it to our budget). He didn't rush us for a decision and left us to think about it applying no pressure whatsoever. We decided to proceed he was very helpful and the process very quick. Robert was understanding of our needs, very friendly and welcoming it with us even offering us tea/coffee and fixing the broken coffee machine. We were really impressed with the service we received and can't wait until our bed arrives!

Natalie was extremely professional, friendly and accomodating

I came in looking to buy a mattress with a budget of around £700, after receiving excellent, knowledgable service from the sales assistant and being left to browse in my own time with assistance when It was needed, I wound up spending over £1700 and a further £1000 on subsequent visits. A nice change from the aggressive sales techniques of other stores I have visited.