Dreams - Tunbridge Wells

We had not made up our minds exactly what we required, but were shown the various beds and it was explained to us the different constructions. Which helped us to come to the final decision on the bed we eventually chose. Howard was a good salesman as he talked us in to a new duvet and protector mattress.

On entering the store, I had immediate assistance. With the help of Glenn, I was able to locate the correct bed and mattress. I then went on to find the appropriate bed head and plenty of help in finding the right bed head.

the dreams employee (howard) was very welcoming, listened and responded accordingly. Didn't try giving me any unwanted sales rubbish, just done his job in a professional manner, which is refreshing.

The gentleman who served me was very polite, friendly and new his stock and what mattresses he had in stock as to what would meet my needs The only problem was the Harvey bed frame is not in stock for another 4 weeks ( he did search through every store on line) I move in my new flat in the next couple of weeks time so will have to sleep on a camp bed for now

Both the employees of the York and Tunnridge stores knew a lot about the products, especially in York as they knew all about the mattresses made in Yorkshire

As soon as we entered the store we were welcomed and asked if we would like any help, we knew what we were looking for and the shop assistant took us to the computer and quickly gave us many great deals. We instantly agreed to the first deal we were given and are currently waiting for it to be delivered in 28days. Plenty of time for us to get rid of our current bed.

Glenn was the sales person we were assisted by and he took the time to explain various options and what would possibly suite our needs best. He spent an hour with us not rushing and this allowed us time to process the options and make a good decision. We have recently relocated to UK and our new home was due to be ready in three weeks from our visit to the store so we needed to arrange delivery and ensure availability of the options we chose. All of our needs were met and we left feeling quite relived and happy with our purchases.

Our visit and purchase was a highly satisfactory experience.

I had the time to browse, ask questions which were answered promptly and expertly and once I decided was able to purchase all I needed in 15 minutes. I was made aware of all the special offers and products that may be useful but not pushed to buy them. Overall a very friendly shop, with knowledgeable staff.

Natalia, was really helpful answered many questions, made lots of helpful suggestions and guided us through the paperwork very clearly and quickly