Dreams - Tunbridge Wells

Loved the way the beds were colour coded as this made it much easier to shop. We were offered help to begin with and then allowed to browse on our own with the promise of further help if we needed it. When we finally placed an order our assistant, Natalie, gave us very good information on products and the process was efficient and friendly.

Your sales assistant was knowledgeable and set out to understand our requirements before recommending a suitable product. His timing in knowing when to leave us alone to make our decision was noted.

Excellent customer service. Were going to buy from JL or M&S, but we had better service at Dreams which in the end, made the sale.

Initial contact gave us suitable options for purchase - did not buy at that stage - after assessing other local competiors, we returned next day and completed our order.

Ease of doing business. The sales assistant knew his stuff and seamlessly guided me through from choice to placing the order to picking the delivery date. Probably in and out of store in less than 30 mins. Perfect!

We were welcomed as we entered the store and offered help, then given time to look around without any pressure and when we asked for help Natalie was informed and helpful.

We were approached after a few minutes of looking around by a colleague who was incredibly welcoming. We didn't feel under pressure and was able to look when where we wanted to but able to ask him questions whenever we needed. We didn't feel any pressure and had a lovely overall experience

Very helpful and assistant took the time to understand our needs.

Glenn sourced and found the exact bed we were looking for and it was an amazing price and could be delivered in two weeks! It was perfect.

Tony was excellent in understanding my requirements and showed the products that would suit me. He wasn't pushy or hurried me alone. I was even offered a cup of tea which I later accepted. Looking forward to my delivery.